Privacy

 

Last Updated: 16th May 2018

 

Introduction.

 

Real Food Box is committed to respecting your privacy.

The purpose of this Privacy Policy is to explain how we will use any personal data we collect about you, and to tell you about policies and procedures we have in place to respect your privacy and keep your personal data secure.

 

This Privacy Policy applies if you order from www.realfoodbox.co.uk or submit your details to our mailing list.

 

 

This information includes:

Name

Address

Safe place

Email Address

Telephone Number

Order History

Last four digits and expiry date of Payment Cards you have on your file. All payments are stored and processed by a PCI Compliant firm. Real Food Box does not have access to your card details except as detailed above.

 

 

Our website – if you have created an account or have submitted to our mailing list.

Customer Assistance – when you have verbally given your details to one of our team.

 

 

All data is used in accordance with data protection law and this privacy policy.

We will use your personal data as follows:

 

As necessary to perform a contract with you, such as to process an order.

In this instance we will use your name, address, safe place (if necessary), email address (to receive automated order confirmations) and telephone number (if necessary).

You consent for us to use this information in this way is given through accepting our Terms and Conditions.

 

As necessary to perform  customer service administration.

This may include use of your name, email and or telephone number in order to contact you and give you the best possible service.

Your consent for us to use this information in this way is given through accepting our Terms and Conditions.

Based on your consent, to send you marketing communications such as newsletters and special offers.

Your consent for us to use this information in this way is given through accepting our Privacy Policy.

 

As necessary, to comply with any legal obligation.

Your consent for us to use this information in this way is given through accepting our Terms and Conditions.

 

 

We do not use any third parties and so do not share your data with any other companies; unless it has become necessary to do so in order to fulfil your order.

 

 

You may contact us by email at help@realfoodbox.co.uk at any time to:

• request that we provide you with a copy of the personal data which we hold about you;

• request that we update any of your personal data which are inaccurate or incomplete;

• request that we delete any of your personal data which we are holding;

 

You may unsubscribe to our privacy policy and so stop receiving marketing emails at any time by:

Clicking ‘unsubscribe’ at the bottom of any of our marketing emails, or by emailing us at help@realfoodbox.co.uk

 

By placing an order, or creating an account on our website, you need to accept to our terms and conditions.

 

 

We use industry standard technical and organisational security measures to protect your personal data. We keep your personal data secure by implementing policies, procedures and access controls so that only authorised members of our staff or authorised third parties can access your personal data. We protect our information technology systems with firewalls and anti-virus and anti-malware software and other information security technology solutions. 

We cannot guarantee the security of your personal data when you transmit it to us. For example, if you email us your personal data, you should be aware that email is not a secure transmission method. As such, you acknowledge and accept that we cannot guarantee the security of your personal data transmitted to us and that any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to prevent unauthorised access.

Where we have given you (or where you have chosen) a password which enables you to access one of our Services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

 

Changes to our Privacy Policy
 

We reserve the right to change our Privacy Policy from time to time. Any such changes will be posted on this page so that we can keep you informed about how we process your personal data. We recommend that you consult this page frequently so that you are aware of our latest Privacy Policy and can update your preferences if necessary. Your continued use of our Services shall constitute your acceptance of any revised Privacy Policy.